Champaign Auto Repair

Monday - Friday: 7:30 AM - 5:30 PM
Saturday: 7:30 AM - 3:00 PM

TESTIMONIALS AND REVIEWS

We provide auto worth talking about

At Norris Tire & Auto Center in Champaign, IL we appreciate it when our customers take the time write a review about our auto, we like to share the news because it is easy for us to say that we're the company you should call when you need quality auto but we know it means a whole lot more when your customers say the same thing.

Please read these valued customer reviews

1

(This is an edit after reviewing others comments there seems to be a pattern of folks that give this place a bad review and the experiences of the bad reviews seem to be similar in ways) This place is great if you are not black or a POC I felt unsafe and not welcomed into the establishment. It’s already a lot being a woman when doing things like car repair and etc but walking into this place I was at a 2 for 1 disadvantage. I asked for my tire numbers to give to 4 big tires he said 70 and hung up on me. I call 4 big tires and give them that number and they guy ask me what’s the rest of the numbers, when I call back to Norris and tell them another mechanic can help me what’s the numbers then he reads out this 6-8 digit number for my tire. It almost seemed like they didn’t want me sitting inside when I was left stranded with all the side eyes and looks and silent murmur amongst the staff. I felt like I was back in highschool (and not in a good way) KCM in Urbana is a lot more welcoming and they treat you like family and the staff there seem to understand the real life struggles of having car issues.

5

They really stand behind their service quality. Tyler is great to work with.

Thank you, Jeremy, for the 5-star review and recommendation!

- Norris Tire & Auto Center
1

Dropped the car off last week. It took him 2 days to get to it just to take a look at it then they tell him it's going to be a huge repair bill and still end up charging a $80 for nothing just to look at the car I will not go back there. They could have at least not charged him so much considering they had the car for almost 3 days and it just sat there and ended up doing nothing with it.

2

Walk-ins only, no appointments. First time I brought a car in with wheel locks on tires and no key. Called first and they assured me they could remove them and then failed miserably, gave up, and returned the car to me. Second time I came in 2 hours before closing and was turned away because they didn't have time. I was the only customer in the lobby.

1

(This is an edit after reviewing others comments there seems to be a pattern of folks that give this place a bad review and the experiences of the bad reviews seem to be similar in ways) This place is great if you are not black or a POC I felt unsafe and not welcomed into the establishment. It’s already a lot being a woman when doing things like car repair and etc but walking into this place I was at a 2 for 1 disadvantage. I asked for my tire numbers to give to 4 big tires he said 70 and hung up on me. I call 4 big tires and give them that number and they guy ask me what’s the rest of the numbers, when I call back to Norris and tell them another mechanic can help me what’s the numbers then he reads out this 6-8 digit number for my tire. It almost seemed like they didn’t want me sitting inside when I was left stranded with all the side eyes and looks and silent murmur amongst the staff. I felt like I was back in highschool (and not in a good way) KCM in Urbana is a lot more welcoming and they treat you like family and the staff there seem to understand the real life struggles of having car issues.

5

We’ve been taking our vehicles here for the past 10 years. Tires, AC charges, engine diagnostic and repair. It’s good to have a place to trust with your vehicles.

Thank you for your 5-star rating and recommendation! We appreciate your trust and loyalty!

- Norris Tire & Auto Center
5

Awesome fast friendly service when I needed a tire repair.

Thanks for the 5-star rating and recommendation!

- Norris Tire & Auto Center
5

Awesome fast friendly service when I needed a tire repair.

Thanks for the 5-star rating and recommendation!

- Norris Tire & Auto Center
5

The service was timely and efficient, didn't find a problem with my tire, explained it effectively

Hi Van, thank for the 5-star rating and feedback! We appreciate your business.

- Norris Tire & Auto Center
5

These guys are great. Not once have I ever felt like they were trying to take advantage of me. Great service and great people working there. Tyler is very helpful.

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